A restocking fee of 15% will be applied to all items returned except:
- Item that are damaged in transit. Notify the carrier and Water Softener Super Store as soon as damage is discovered.
- Item part number is listed wrong on our website.
- Item shipped was not the item ordered. Example, if you ordered an oring but got a tuba, you will receive a refund.
- Any item we feel should not require a restocked fee.
Items to be returned must be unopened in the original package. If item has been opened, a 15% restocking fee will be applied. Electronic items such as motors, wiring harness or circuit boards can not be returned. Any item that has evidence of being installed (used) will not receive a refund. Any item returned, that will not receive a refund, will be returned once payment for shipping has been satisfied.
All authorized returns will be refunded to the card used to purchase item.